Remove all invalid registered Office installation(s) referring to the computer on which you are currently experiencing the error.When you try to activate Office 365, you receive an error message.
![]() Microsoft Office cant find your license for this application. Or the following error: Sorry, we cant connect to your account. In the application event log, you find one or more errors with source Microsoft Office 16 and event ID 2011. The main message in the details states Office Subscription licensing exception. In case you build your master image using Citrix App Layering, make sure to check the following log files: C:WindowsSetupScriptsActivateOfficelog.txt C:WindowsSetupScriptskmsdirkmssetup.log The remainder of this article shows you why these issues occur and how to solve Office 365 activation issues. What causes Office 365 activation issues There are many possible causes for Office 365 activation errors, for example: Office 365 was not installed on a clean machine; an older version of Microsoft Office was installed previously. There is an issue connecting to the Internet, the Microsoft Office 365 portal ( ) or the ADFS server ( sts.yourdomain.com ) in your LAN or DMZ. The user you are trying to sign-in with does not have a valid Office 365 subscription assigned. In the following paragraph I outline a number of possible solutions which will hopefully solve your issue. Solutions for Office 365 activation issues On the Internet you find many articles, blogs and forum entries dealing with Office 365 activation issues, but unfortunately the information is not consolidated. You need to wade through multiple sources of information to finally get a solution to your problem. Here you find a comprehensive overview of all possible solutions on one page (including referrals to the original sources). Office 365 Keeps Ag For Activation Update This ArticleIn case I find other ways how to deal with the office activation problem in the future, I will update this article accordingly. Office portal: assign a valid Office 365 subscription The user account for which you want to activate Office 365 requires a valid Office 365 subscription. Open the administrator portal and on the right side select the user with the activation issues. After selecting the user, make sure that the correct Office 365 subscription is assigned. Office portal: remove registered Office installations Sometimes there is an issue when the users subscription changes. Whenever a user activates an Office 365 installation the name of the device is registered. On the right side, select the user with the activation issues. After selecting the user, go to the section Office installs and select Edit.
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December 2020
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